Deploy Salesforce.com to Fortune 500 Distributor of Maintenance, Repair, and Operating Products

Background

PROJECT OBJECTIVES

• Lead change management initiatives helping a Fortune 500 industrial supply company implement Salesforce.com to sales, call center and retail location team members

Project Highlights

ROLES AND RESPONSIBILITIES

• Assisted PMO in defining critical path activities to ensure project would remain on track
• Developed OCM plans
• Integrated PMO timeline
• Developed training approach for 4,000 sales people during a two-day national sales meeting
• Developed stop-gap instructor-led training material until WalkMe system was deployed
• Led communication efforts for the project across multiple teams

Ignite's Impact

WHAT WE ACCOMPLISHED

• Provided client an integrated timeline of software configuration, communications, training and deployment
• Client had clear visibility into critical path activities
• Helped client understand ownership and accountability between client and system integrator
• Helped client create synergies between project development and OCM teams

Results

WHAT SUCCESS LOOKS LIKE

• Successfully deployed Salesforce.com which is now an integral tool for the sales team
• Trained 4,000 people in two days
• Client engaged Ignite in an additional strategic project for call centers